99GROUP'S COMMITMENT
99group believes the best entertainment is entertainment done responsibly. This page brings together all the tools, guides, and resources you need to ensure your experience at 99group stays enjoyable — without becoming a burden to you or the people you care about.
OUR PHILOSOPHY
For most Malaysian players, the 99group platform is a place to unwind after a long day — whether that's trying your luck at the baccarat table, checking the odds for a Malaysia Super League match, or spinning your favourite slots on a Friday night. It's a perfectly legitimate form of entertainment when enjoyed within healthy limits.
99group recognises, however, that for some individuals gambling can shift from entertainment to a problem. That is why our Responsible Gaming programme is more than just a list of conditions to fulfil — it is a full suite of tools, resources, and genuine support designed to ensure every 99group member stays in control at all times.
We take a proactive approach: putting self-control tools in your hands before problems arise, rather than only stepping in when things have already gone wrong. Deposit limits you can set yourself, session time reminders that alert you when you've been playing too long, platform breaks ranging from 24 hours to permanent exclusion — all of these are available free of charge to all 99group members and can be activated in just a few minutes.
Responsible gaming also means we do not permit anyone under the age of 18 to register for or use the 99group platform in any capacity. Protecting young people is a responsibility we take seriously, and our age verification procedures are designed to prevent any attempt by those who are not eligible.
Our Core Principles: Gambling should always be a conscious entertainment choice made with money you can afford to lose. If you find yourself playing with money needed for daily expenses, bill payments, or family needs — that's a sign it's time to use the control tools we have in place.
SELF-CONTROL TOOLS
All these tools are free and accessible directly from your 99group account settings. No hidden fees, no complicated process.
Set your maximum deposit limit on a daily, weekly, or monthly basis. Limits can be reduced immediately. To increase a limit, a 7-day notice period applies as an added layer of protection. You stay in control.
Set your maximum session time. Once you have played beyond the time you set, 99group will send you a clear reminder. It is easy to dismiss if you choose to — but it helps you stay aware of how much time has passed.
On top of deposit limits, you can set a maximum loss limit for a given period. Once that limit is reached, the 99group platform will automatically end your gaming session for that day or week.
Need a short break? Activate break mode for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in to your 99group account. Think of it as a "slow down" button for when you feel that gaming is starting to affect your daily mood.
For more serious cases, you may opt for a permanent self-exclusion from the 99group platform. Your account will be closed and re-registration will not be permitted. We will fully respect your decision and process the withdrawal of your remaining account balance.
Access a full record of all your gaming activity, deposits, withdrawals, and session durations at 99group. Review your own usage patterns honestly — sometimes seeing the actual numbers is the most effective way to gain a clear perspective.
HOW TO USE THE TOOLS
All responsible gambling tools are accessible directly within the 99group platform — no need to contact anyone. Here's how:
Go to Login page and enter your account credentials. Always use your own personal device for security.
Click the profile icon in the top-right corner of the 99group platform, then select "Account Settings" or "Play Controls" from the dropdown menu.
Choose from the available self-control tools — deposit limits, time reminders, loss limits, temporary breaks, or permanent exclusion. Each tool comes with a clear description.
Enter the value or duration you want, then confirm your selection. Limits that reduce control (such as a lower deposit limit) take effect immediately. Limits that increase control require a 7-day notice period as a protective measure.
If you're having trouble using these tools or need immediate support, reach out to the 99group team via 24/7 live chat in Bahasa Melayu. We're here to help — no judgment, no questions asked.
If you or someone you know needs immediate help with a gambling problem, contact the 99group support team via live chat or email support@99group.click. We will help you activate self-exclusion or direct you to the appropriate support resources.
HEALTHY LIMIT INDICATORS
Financial and psychology experts recommend the following limits as general guidelines to keep gambling a form of entertainment rather than an obligation. These are not 99group rules — they are independent recommendations for your own wellbeing.
The bar above illustrates suggested limits, not your personal record. Use it as a self-reference guide only.
| Indicators | Play Responsibly | Needs Attention |
|---|---|---|
| Playing Motivation | Entertainment & leisure | Attempting to recover debt |
| Reaction to Losses | Accept losses calmly | Chasing losses |
| Money Spent | Surplus entertainment funds | Daily essentials money |
| Time Control | Stop when planned | Difficulty stopping |
| Impact on Family | No negative impact | Tension starting to build |
WARNING SIGNS
Recognising the early warning signs is the most important first step. Be honest with yourself as you go through the list below. If you identify two or more of these signs in yourself, consider using 99group's self-exclusion tools or seeking professional help.
Recognising these signs in yourself is not a sign of weakness — it is a sign of strength and self-awareness. The next step is to take action, and 99group is here to help you do exactly that.
SELF-ASSESSMENT TEST
Answer the following questions honestly. This is not a clinical diagnosis — it's a self-assessment tool to help you gain a clearer picture of your playing habits on 99group.
Our Responsible Gaming support team is available in Bahasa Malaysia and ready to assist you 24 hours a day, 7 days a week. They are trained to handle sensitive enquiries with care and without judgement. Reach us via live chat within the platform or by email at support@99group.click.
ADVANCED GUIDE
One common misconception about responsible gaming is that it only concerns players who already have a problem. The truth is, responsible gaming practices are for everyone — whether you are just starting out, playing occasionally for fun, or a more regular player. Responsible gaming is about making conscious, informed decisions every time you open the 99group platform.
One of the best practices recommended by experts is to set a dedicated monthly "entertainment budget" specifically for gambling — much like you might set a budget for dining out, shopping, or other leisure activities. The money in this budget is money you are comfortable not getting back. Once it's gone, your playing sessions for that month are done. Easier said than done, of course — but with 99group's deposit limit tool, you can automate that boundary entirely and remove the need to make a difficult call in the middle of a session when emotions are running high.
Online gambling differs from other forms of entertainment in one important way: it is incredibly accessible. You can play on your phone while waiting for the LRT at KL Sentral, during your lunch break, or from home at 3 in the morning. That convenience is a strength — but it also means the line between a "quick break" and an "unplanned extended session" can blur very easily. The 99group session time reminder is designed specifically to address this, providing an external cue that helps you make a conscious decision about whether to continue or stop.
Protecting young people is a non-negotiable part of 99group's Responsible Gaming policy. This platform is strictly for individuals aged 18 and above, with no exceptions. If you are a parent or guardian concerned about children accessing online gambling platforms, we encourage you to use parental control software on shared devices, ensure your account password is not easy to guess or accessible to others, and have open conversations with your children about the risks of gambling as part of broader financial literacy and online safety education.
For those who play in a social setting — say, following EPL or Liga Super Malaysia match odds with friends — responsible gambling also means being aware of social pressure. Don't feel obligated to bet more than you can afford just because others are doing it, or because you don't want to seem "cheap" in the group. Everyone's financial situation is different, and a mature 99group member understands that.
We want to emphasise that using self-control tools or seeking support does not mean the end of your 99group experience. On the contrary, it is how you ensure that experience stays positive and enjoyable in the long run. A 99group member who plays within their limits for years is far more valuable to us — in every meaningful sense — than one who plays excessively for a short period before having to stop due to harm. This is not a marketing slogan. It is the long-term view that underpins everything we built this Responsible Gaming programme on.
The 99group Responsible Gaming Programme is updated regularly to reflect the latest industry best practices. For more information on the platform's terms of use, please read Terms & Conditions and Privacy Policy us.
ACTIVATE NOW
Each tool is designed for a different need. You can use one on its own or combine several at once. All tools are free and can be adjusted from your account settings.
Set a cap on how much you can deposit within a given period. Ideal for players who want to manage their spending systematically without having to think about it every time they play. The limit takes effect immediately once set.
Choose your maximum session time — 30 minutes, 1 hour, 2 hours — and 99group will send you a notification when that limit is reached. You can still continue playing, but the reminder helps you make a conscious, informed decision.
Set a maximum loss limit per day, week, or month. Once that limit is reached, the 99group platform will automatically end your gaming session for that period. This prevents the dangerous cycle of chasing losses.
Choose a break period that works for you — 24 hours for an immediate break, 7 days for a weekly reset, 30 days for a monthly pause, or 6 months for a longer time away. During this period, you will not be able to log in to the 99group platform.
For situations that call for the most permanent resolution. Your account will be closed for good and any remaining balance will be returned to you. This option cannot be reversed, and 99group will honour your decision fully without any pushback.
If self-control tools alone are not enough, or if you are unsure which tool best suits your situation, reach out directly to the 99group Responsible Gaming team. They are Bahasa Malaysia-speaking, trained, and ready to help you work out the best approach for you.
FAQ
Answers to the questions members ask most frequently about our self-control tools and Responsible Gaming programme.
Register today and enjoy over 300 games with free self-control tools that keep your experience within your own limits. The best entertainment is healthy entertainment.