OFFICIAL DOCUMENT
At 99group, your privacy is more than a legal obligation — it is a core value we are deeply committed to. This document clearly explains how we collect, use, store, and protect your personal information as a member of our platform.
OUR PRIVACY COMMITMENT
The 99group Privacy Policy is not a box-ticking document — it reflects the way we actually manage your data every day.
All personal information, account details, and financial transactions on 99group are protected by SSL 256-bit encryption — the same security standard used by Malaysia's leading banks, including Maybank and CIMB. Your data is secured both in transit and at rest.
99group has never and will never sell, rent, or commercialise members' personal data to any third party for marketing or any other purpose. Your information belongs to you — we are simply its responsible custodian.
Every 99group member has the right to access, correct, request a copy of, or request the deletion of their personal data at any time. We fully respect these rights and process all such requests within the stipulated timeframe.
99group only collects data that is strictly necessary for platform operations — nothing more. We do not collect information irrelevant to the services we provide, and we do not retain data longer than required.
Any changes to the 99group Privacy Policy will be communicated to all members via email and platform notification before the changes take effect. You will always know how your data is being managed before agreeing to any new terms.
Only 99group staff who genuinely require access to your data for operational purposes are permitted to do so. All access is logged and monitored. Our internal security protocols are reviewed on a regular basis to ensure full compliance.
FULL DOCUMENT
This Privacy Policy explains how 99group collects, uses, discloses, and protects your personal information when you use our platform. By registering for or using 99group, you agree to the practices described in this document. Please read it carefully before using our services.
99group ("we," "the platform," or "the company") respects the privacy of every individual who uses our services. This Privacy Policy applies to all 99group platform users — including website visitors, registered members, and anyone who interacts with our services through any channel.
This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and global data protection best practices. Its primary goal is to ensure you fully understand your rights and how 99group manages the information you entrust to us.
Core Principles: 99group operates on a privacy-first basis — meaning every decision involving user data is made with privacy protection as the primary consideration, not an afterthought to other operational needs.
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy 99group, which collectively form the agreement framework between you and us.
99group collects your personal data through two main channels — information you provide directly when using the platform, and information collected automatically through your interactions with our systems.
Information You Provide Directly:
Automatically Collected Information:
| Data Categories | Example | Primary Purpose |
|---|---|---|
| Identity Verification | Name, IC number, date of birth | Account verification & KYC |
| Contact | Phone, email | Communication & Security |
| Financial | Payment methods, transaction records | Payment processing |
| Technical | IP, device, browser | Security & fraud detection |
| Activity | Gaming & betting records | Responsible gaming |
Every piece of data we collect is used for a specific, legitimate purpose. 99group does not use your data for purposes unrelated to the services we provide. The purposes for data use are as follows:
99group does not use your personal data for fully automated decision-making that has a material impact on you without any human involvement, except for real-time security purposes such as immediate fraud detection.
99group takes a strictly limited approach to sharing user data. We do not sell, rent, or disclose your personal data to third parties for their own marketing purposes under any circumstances.
However, there are limited situations where 99group may need to share data for legitimate operational purposes:
Our Commitment: In all data-sharing instances listed above, 99group shares only the minimum information necessary for the specific purpose. Every instance of sharing is recorded and can be explained to you upon request.
99group retains your personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, or for as long as required under applicable Malaysian law. The following are general guidelines on data retention periods:
When data is no longer needed and there is no legal obligation to retain it, 99group will securely delete or anonymise it using methods that ensure unauthorised recovery is not possible.
Protecting your personal data from unauthorised access, loss, or misuse is a top priority at 99group. We implement multiple layers of technical and operational security to achieve this:
While 99group takes all reasonable security measures, no system is entirely immune to risk. You can also help protect your account by using a strong password, keeping your login credentials private, and contacting our support team immediately if you suspect any suspicious activity.
99group uses cookies and similar tracking technologies to keep the platform running smoothly and to give you a better experience. Cookies are small text files stored in your browser when you visit our platform.
Types of cookies used by 99group:
You can manage your cookie settings through your browser at any time. However, disabling essential cookies will affect the functionality of the 99group platform and may prevent you from using it fully. More information on managing cookies is available through your browser settings.
As a 99group member, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010:
You have the right to request and receive a copy of all personal data we hold about you in a readable format.
You have the right to correct any inaccurate or incomplete personal data in your 99group account via your account settings or by contacting support.
You may request the deletion of your personal data, subject to legal record-keeping requirements that obligate us to retain certain data.
You may request that we restrict the processing of your data in certain circumstances, such as when you are disputing the accuracy of your data.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
You may object to the processing of your personal data for specific purposes, including direct marketing. Valid objections will be acted upon immediately.
To exercise any of the rights above, please contact the 99group privacy team at support@99group.click stating the right you wish to exercise and sufficient details for us to identify your account. We will process your request within 30 calendar days of receipt.
Important Note: Some data deletion or portability requests may not be fully fulfilled where there is a legal obligation to retain certain records, such as financial transaction records required under Malaysian law.
The 99group platform is intended for individuals aged 18 and above only. We do not knowingly collect or process personal data from anyone under the age of 18 under any circumstances.
If you are a parent or guardian and believe that someone under the age of 18 has registered on 99group or provided us with their personal information, please contact us immediately at support@99group.click. We will take immediate action to investigate, delete the relevant data, and close the account.
99group applies age verification procedures during registration and reserves the right to request identity verification documents at any time to ensure all members meet the required age criteria.
The 99group platform may from time to time contain references to third-party services such as payment providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks) that you use for deposits and withdrawals.
When you interact with these third-party services, their own terms and privacy policies apply — not the 99group Privacy Policy. We encourage you to read the privacy policy of whichever payment provider you use to understand how they handle your transaction data.
99group is not responsible for the privacy practices or content of such third-party services. The decision to use any third-party service is entirely at your own discretion.
99group reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. All changes will be communicated to registered members via email and in-platform notifications before they take effect.
When we make material changes to this Privacy Policy, we will:
Continued use of the 99group platform after the effective date of any changes constitutes acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account before they take effect.
Current Version: This Privacy Policy is version 2.4, last updated in January 2026. This is the current version and supersedes all previous versions.
If you have any questions, concerns, or requests regarding this Privacy Policy or how 99group handles your personal data, we encourage you to reach out to us through the following channels:
Our privacy team will respond within three business days for general enquiries, and within 30 calendar days for formal requests relating to user rights such as data access or deletion.
If you feel that 99group has not handled your privacy complaint satisfactorily, you have the right to escalate it to the Malaysian Communications and Multimedia Commission (MCMC) or the Department of Personal Data Protection Malaysia under the PDPA 2010.
This Privacy Policy should be read together with the other documents that form the complete agreement between you and 99group: Terms & Conditions and Responsible Gaming Policy. For any enquiries, contact us at support@99group.click.
YOUR DATA JOURNEY
From the moment you register to every transaction you make, here is a clear overview of your data lifecycle on the 99group platform — encrypted and protected at every stage.
Your data is collected through secure forms, encrypted with 256-bit SSL, and stored in 99group's protected databases
Your data is used to verify your identity and age — ensuring the platform remains safe for all 99group members
Transaction details are shared on a minimal basis with your chosen Malaysian payment provider to process your deposit or withdrawal
Game and betting records are retained for account management, dispute resolution, and responsible gaming support
Data is retained for as long as legally required, then securely deleted using methods that prevent any unauthorised recovery
PRIVACY FAQ
Join over 500,000 registered members in Malaysia. Your privacy is protected by 256-bit SSL encryption, your data is never sold, and 24/7 Bahasa Melayu support is always available.